frequently asked questions

Can I use my insurance benefits for therapy? How does this process work?

Yes! We are currently in network with Blue Cross Blue Shield PPO plans only (this includes Blue Choice plans). If you have a BCBS plan, we will check those benefits for you within 48 hours of your first session with your therapist, so you can know your copay before your first session. We submit insurance claims on your behalf, at no extra charge.

What if I don’t have Blue Cross Blue Shield benefits? Can I use Aetna, Cigna, or United Health Care for therapy at Evergreen?

If you have an out of network carrier like the ones listed above, we provide those clients with a superbill after each session. A superbill is a special insurance form that your insurance company needs from you to reimburse you for services. Insurance companies can reimburse up to 50-70% for therapy services.

Does Evergreen provide Telehealth or Skype video therapy sessions?

Yes, we do offer video sessions, but only for Illinois residents. At this time, insurance plans at Evergreen do NOT cover video mental health sessions, so these sessions are full fee.

I’m feeling too overwhelmed with my symptoms to make a phone call with a stranger. Can I email or text someone to set up my first appointment?

Absolutely! We understand that sometimes mental health symptoms can even add stress to the process of getting help! We’re here to make this process as easy as possible. Go to the page “Meet our Team” and select the email address of the therapist you would like to ask about the process of therapy. That therapist will email you back within 24 hours, guaranteed!

I’ve never been to therapy before. How do I know if I need couples therapy, or individual, or family therapy?

This is an important choice, and can feel stressful when you’re browsing so many therapist bios and specialities. If you’re feeling uncertain, feel free to email or call us and one of our therapists will be happy to discuss these options with you. At different stages of life and relationships, any of these services may be helpful at different times. We here at Evergreen prefer to keep families and individuals in those families “in house”. For instance, that can look like you would see Ashley for individual grief work, and then you and your family could see Julia to for family work, and then see Heather for couples work. Evergreen is unique in that Ashley, Julia and Heather can work as a team in consultation meetings to get more collaborative, hands-on care, an option not very common in outpatient therapeutic care.

What can I expect to happen in my first session?

Your therapist will greet you in our waiting room, where we have complimentary coffee and tea in case you would like to have something to hold onto if you’re feeling anxious. ;) She will then invite you into a private, comfortable office and then discuss a few business items before the conversation about what brings you to therapy can begin. That usually includes going over the informed consent forms, questions about fees/insurance, as well as going over confidentiality policies. Once these business items are sufficiently discussed, questions might be asked like, “What brings you to therapy today? Have you been in therapy before? How do you hope to have therapy help you?” You will NOT be required to answer complex questions about feelings about your childhood on the first session ;). Our therapists are trained to be aware of your cues, and follow YOUR lead. Your comfort and feelings of relational safety come first at Evergreen. Then, after 55 minutes, the session concludes and another session will be scheduled for the following week, as necessary.

How long do I need to be in therapy for?

Well, that depends! We recommend you start a relationship with a therapist on a semi regular basis, starting at once a week. If you’re in a circumstantial crisis such as going through a relationship loss, or you’ve started a new job and now have panic attacks for the first time, chances are that, with therapy, the crisis symptoms will pass when the adjustment period is over, which is usually around 2-3 months. However, if you’ve had a history of anxiety symptoms, and now panic attacks are occurring, you might need to plan for longer work, perhaps up to 6-9 months. Of course, some persons are in need of longer term care, even up to several years of work. It is entirely up to you and your therapist, deciding together what your mental health goals are.

I don’t know what therapist to choose, what should I do?

Go ahead and give our main line a call, 630-480-0060, x 700 or 701, for either Priscilla or Natasha, the owners. One of them will match you with the therapist that might be the best fit for your therapeutic or your scheduling needs!